Volunteer Coordinator

Friends Of ANCHOR
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Job Title: Volunteer Coordinator

Reports to: Head of Wellbeing, Friends of ANCHOR

Location: ANCHOR Unit

Based in the clinical setting within Aberdeen Royal Infirmary, with some time spent occasionally at Friends of ANCHOR Head Office at Balmoral Group.

Contract: Permanent

Permanent basis granted following successful completion of 3-month probation period

Hours: Full-time | Monday – Friday

Business hours. Negotiable.

Flexible working hours can be discussed. Please note that evening and weekend work is occasionally required depending on work schedule.

Salary: Band 4

Deadline: Friday 14th October

Purpose of the Post

At Friends of ANCHOR we rely heavily on our team of volunteers to help us deliver a wide range of patient-facing, non-clinical support and compassionate care across the wards and clinics in the ANCHOR Unit. As we look ahead to the opening of the ANCHOR Centre in 2022, we need to expand the team to enable us to achieve the charity’s ambitions.

This is a pivotal role, the volunteer coordinator will be responsible for the day-to-day management and coordination of the operational aspects of the charity’s volunteer-led support within the hospital setting, including recruitment, training, supervision and support of our volunteers and assisting the Head of Wellbeing in the professional development of the future volunteer ambitions for the charity. A key focus will be strengthening protocols and processes as well as building and sustaining the volunteer team through recruitment campaigns, training and supervision.

We are looking for an individual who is experienced in recruiting, supporting, and managing volunteers, who is reliable, flexible, caring and empathetic communicator, and skilled and experienced in organisational and logistical planning with good attention to detail.


Volunteer Management

–  Coordinate all aspects of the day-to-day administration, support and supervision of a large team of volunteers and their activities, developing and inspiring them to develop best possible practice to meet the needs of ANCHOR patients, recognising and deploying volunteers’ strengths and acting as an authentic role model.

–  Build relationships with volunteers, NHSG colleagues and ANCHOR patients and families

–  Share knowledge and skills to enhance the professional development of all volunteers

–  Schedule regular team meetings where appropriate, to maintain good communication within the service and to provide a forum to share concerns, experience and skills

–  Monitor, support, motivate and accredit volunteers and their work

–  Organise rotas and coordinate adequate cover

Volunteer Recruitment & Retention

–  Recruit and interview new volunteers

–  Provide inductions and training, as well as debrief interviews for departing volunteers

–  Carry out pre-volunteering checks, including references and Disclosure and reference checks where appropriate

–  Organise profile-raising events and campaigns to attract new volunteers

–  Ensure there is appropriate support and training for volunteers through regular informal contact and more structured reviews

–  Generate appropriate volunteering opportunities and role descriptions based on the needs of the organisation

Service Development

–  Attend and actively participate in team meetings and other meetings as required

–  Support the Head of Wellbeing in planning, monitoring and reviewing the development of the service in line with identified priorities, targets and outcomes

–  Implement revisions to service delivery as required

–  Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes

–  Research and write volunteer policies and procedures, including risk assessments

–  Develop existing training programme and organise training events

–  Develop existing means of celebrating volunteers and organise social events

Wellbeing Service Promotion

–  Work in partnership with wellbeing team, signposting patients to FoA and third sector services and support

–  Proactively promote wellbeing services to volunteers to ensure that they are are aware of the full complement of therapies available to patients

–  Supporting the upkeep of the charity’s visual communication material in volunteer areas throughout the ANCHOR Unit

Personal Administration

–  Ensure all day-to-day associated administration and reporting is kept up to date at all times, co-ordinating appropriate volunteer support where and when applicable

–  Successful time management and discernment to prioritise workload on a daily basis

–  Monitor and evaluate activities and collate data for quarterly report

–  Maintain databases and undertake any other administrative duties.

NHSG Responsibilities

–  Vigilant in recording patient and staff feedback

–  Comply with NHS Grampian regulations, codes of practice and guidelines at all times.

–  Respect and safeguard patient confidentiality


–  An individual with compassion, patience, and warmth who has ample enthusiasm, charisma, and aptitude to represent Friends of ANCHOR

–  An organised individual, able to coordinate a varied workload and adapt to the daily changing work environment

–  Excellent communication skills to build positive rapport communicate with all volunteers, colleagues, patients, relatives, carers and visitors in a professional manner

–  A resilient and collaborative team player

–  An individual with the confident ability to listen and empathise with volunteers and patients by providing a safe, confidential, and positive environment

–  Being people focused

–  Reflecting a ‘can do’ approach

–  Striving for excellence in everything we do

–  Work flexibly as may be required by the needs of the service, including occasional evening or weekend work

Required Experience:

Experience of recruiting, training, managing and supervising or mentoring a diverse range of staff or volunteers is preferred, but not essential

The position will be subject to a three-month probationary period.

How to apply: Please apply in writing with CV and covering letter to Vicki Youngson to vicki.youngson@friendsofanchor.org by Friday 14th October.

Interview schedule

The first round of interviews will take place on w/c 24th October. Early morning or evening can be accommodated to for those needing to schedule interview around their working day. Flexibility is also available for another date if needed.


This job description may be reviewed and amended following changing professional, NHS Grampian and Friends of ANCHOR requirements. A job description is not a rigid or inflexible document but acts to provide guidelines to the duties expected while in post.

Experience and knowledge of working in a healthcare setting or charity is preferred, but not essential

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