Must have a full UK Driving Licence, experience of driving a 3.5tonne Luton Van
Aged 25+ (for insurance purposes)
Must be able to do manual handling duties, ie moving furniture, white goods and other household items (sometimes up and down stairs)
Efficient in route planning
Excellent Customer Service Skills

Temp position 3 months – Immediate Start

Job Purpose

To provide a safe, reliable, efficient transport and delivery service for Instant Neighbour’s clients. The role involves operating a 3.5-tonne Luton van, supporting the movement of goods, assisting customers with care and respect, and helping maintain an organised warehouse environment.

The jobholder will act as a key link between Instant Neighbour, customers, and colleagues, delivering excellent service while promoting safety, efficiency, and environmental responsibility.

Key Responsibilities

Transport & Delivery Operations

• Safely operate a 3.5-tonne Luton van to collect, transport, and deliver goods to scheduled locations.
• Plan efficient routes using daily schedules and ensure timely service delivery.
• Carry out daily vehicle checks, including oil, water, tyres, lights, and general condition.
• Report any vehicle faults, safety concerns, or maintenance requirements promptly to management.
• Maintain the vehicle to a high standard of cleanliness, hygiene, and presentation.
• Refuel the vehicle as required and ensure it is ready for daily operations.
• Drive responsibly and professionally, always following defensive driving practices.
• Comply with all relevant road traffic laws, regulations, and organisational procedures.
• Complete required vehicle documentation and daily checklists accurately.

Customer Service

• Provide a professional and courteous service to customers, householders, and partner organisations.
• Communicate effectively with customers and colleagues, showing understanding and empathy when dealing with challenging situations.
• Represent Instant Neighbour positively while delivering services.
• Maintain strong knowledge of resale quality standards and apply them when evaluating donated goods (training will be given)
• Follow process for labelling donated items for stock and the benefit of Gift Aid.
• Obtain customer confirmation/signatures where required.

Warehouse & Stock Support

• Assist with the safe movement, organisation, and storage of stock within the warehouse.
• Load and unload goods safely, ensuring correct manual handling procedures are followed.
• Prepare items for transport, including wrapping and protecting furniture and other goods to prevent damage.
• Ensure loads are distributed safely and efficiently within the vehicle.
• Maintain a tidy, organised, and safe working environment.

Health, Safety & Environmental Responsibilities

• Take responsibility for your own health and safety and that of others.
• Follow Instant Neighbour’s Health, Safety and Environmental policies and procedures.
• Demonstrate a commitment to safe working practices.
• Support environmentally responsible practices, including recycling and reducing waste.
• Report hazards, incidents, or environmental concerns promptly.

Other Responsibilities

Carry out other reasonable duties as required to support the effective operation of Instant Neighbour’s services.

• Participate in training and continuous personal development opportunities.
• Share knowledge and support effective teamwork across departments.

Experience & Training

Essential

• A clean, current driving licence.
• Experience driving a 3.5-tonne Luton van or similar commercial vehicle.
• A safe driving record.
• Experience working with members of the public.
• Ability to carry out basic vehicle checks and identify potential issues.
• Experience and ability to assemble and dismantle furniture when required.

Desirable

• Experience working in a charity, community, logistics, or customer service environment.
• Knowledge of local roads and routes within the Grampian area.
• Basic first aid knowledge.

Working Conditions & Physical Requirements

The role involves:

• Loading and unloading furniture and other goods using safe manual handling techniques.
• Moving and handling heavy items (training and guidance provided).
• Working in environments where there may be exposure to dust, dirt, fumes, noise, or strong odours.
• Following safe working practices when handling equipment and materials.
• Working both independently and as part of a team.

Person Specification

Qualifications

Essential

• Good level of literacy and numeracy.
• Full clean driving licence.

Desirable

• English qualification or equivalent.

Skills & Knowledge

Essential

• Ability to safely operate a commercial vehicle.
• Strong organisational skills and ability to manage daily schedules.
• Good communication and listening skills.
• Strong interpersonal skills.
• Ability to work independently and use initiative.

Desirable

• Knowledge of commercial vehicle operation and basic maintenance.
• Knowledge of local traffic laws and regulations.

Personal Qualities

Essential

• Reliable, flexible, and proactive approach.
• Professional and respectful attitude.
• Customer-focused with strong communication skills.
• Ability to prioritise tasks and manage time effectively.
• Commitment to teamwork and supporting colleagues.

Desirable

• Trustworthy, approachable, and confident when dealing with customers.
• Motivated by making a positive difference within the community.

 Equality, Inclusion & Development

Instant Neighbour is committed to creating an inclusive workplace where people are valued and supported. Continuous learning and development will be encouraged, and employees will have opportunities to build skills and contribute to improving our services.

Annual Salary: £24,900.00

Hours: Monday – Friday 8.30am – 4.30pm (1 hour for lunch unpaid)

How to Apply

Email reception@instantneighbour.co.uk with your application details before the end of the day on 14-07-2026