When a Scottish benefit is refused, an award is wrong or there is an overpayment, what steps can you take to put things right? You may already be familiar with the processes involved in changing DWP decisions, but the terminology, rules and processes for Scottish benefits are different. Social Security Scotland can make a ‘redetermination’ or a ‘determination without application’ to change a decision or an award. There is also a new process to get an appeal underway and important new ‘short-term assistance’ is available. To make an effective case as an adviser and maximise income will depend on knowing which approach to take.

The course covers:

• Understanding the terminology
• When and how to apply for a redetermination
• When and how an award can be changed by ‘determination without application’
• Getting an appeal underway
• Getting short-term assistance while challenging a decision