If you need to get a universal credit or other DWP benefit decision changed, this course aims to gives you the essential knowledge to do it. To successfully and effectively change or challenge a decision, knowing when you can do this and what to ask for can make all the difference. This might be a mandatory reconsideration, a revision or a supersession. In some cases, a complaint, dispute or judicial review might be the more appropriate course of action.

This course explains the jargon and takes a practical, problem-solving approach to help advisers identify the right way to get decisions changed and get processes unblocked, and so get the best outcome for claimants.