Service Coordinator - Aberdeen Housing First

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Service Coordinator – Aberdeen Housing First

Location: Aberdeen City

Hours of work: Full time

Salary: £28,258 – £30,783


TPS works with adults who are experiencing a range of support needs.  This includes housing and homelessness, learning disability, autism, acquired brain injury, fluctuating mental health, physical disabilities, problematic alcohol and/or other drug use and involvement in the criminal justice system. We believe that people matter. We believe they are the experts on their support needs. It is for us to work creatively with them and with partners to ensure we meet those needs. 

Every day we work with well over 4,000 people and every year around 8,700.  We help them to address issues they are experiencing and recognise their own skills and interests. 

We embed our approach to support in a framework of Citizenship. Using this we deliver a holistic approach promoting the recovery, self-determination and inclusion of people experiencing challenges in their life.  And we do this through focusing on their strengths and the valuable contributions they can make to their communities. 

We define Citizenship as a measure of the strength of an individual’s connection to the 5 R’s of rightsresponsibilitiesrolesresources, and relationships that society makes available to its members. 

Homelessness work within TPS

TPS is the biggest provider of services to people experiencing or at risk of Homelessness across Scotland. We deliver support to over 2800 individuals on any given day, and over 5,100 each year. This number increases when taking into account our services accessed through Justice or Alcohol and Other Drugs funding streams.

We believe that in many cases, Homelessness is entirely preventable.  It is failures in the siloed and complex systems that we have designed to protect people that stops us from achieving this. Where Homelessness is not or cannot be, prevented the experience should be short lived, and we should meet that with a psychologically informed response. A menu of options should be available to individuals to prevent, or support someone to move on from Homelessness.  This ensures we use a ‘no wrong door’ approach to accessing services.

We deliver a range of service models.  These include Outreach Housing Support; Outreach Housing First; Outreach Crisis Support; Supported Accommodation. In line with our Citizenship approach we have a specific focus on key areas.  These are; Building on people’s strengths, skills and interests as well as meeting their needs; Connecting people to communities, people and / or places; Harm reduction and / or Recovery; and providing a Psychologically informed / Trauma informed approach.

We also deliver a range of additional services across the country.  Examples include Peer Mentoring services, Community Connectors, TPS Moving Service and TPS Connects amongst many other initiatives.

We recognise the importance of animals in people’s lives and helping individuals move on from the trauma they have experienced. We are currently developing our policies and frameworks to engage with stakeholders and develop our policy and procedures to make our services as pet friendly as possible.

We are also active members of the European Federation of National Organisations with the Homeless (FEANTSA).

Service Model 

Service Model – Outreach Housing First

In 2010 TPS invested in the UK’s first Housing First pilot project. This was in response to the clear evidence that there was a small population who were experiencing multiple and enduring support needs and were being failed – and worse, increasingly traumatised – by the homelessness system that is supposed to help them. Since then we have grown our services across multiple local authorities including Consortium partnerships with other agencies. We believe that a home is a human right and that an individual is best placed to deal with the issues that often made them homeless in the first place, in a place they can call home. We believe that Housing First should be the default model for people who are experiencing homelessness and have multiple and enduring support needs. We believe strongly on delivering Housing First with high fidelity to the 7 principles and working towards ensuring we deliver Systems Fidelity within the wider systems that Housing First effects or is affected by. We deliver the Housing First Academy focussed on the Communities of Practice Hub, Training Hub and Housing First Europe Hub We are also active co-founding members of the Housing First Europe Hub.

About the Service

Turning Point Scotland has been commissioned  to provide a Housing First Service within Aberdeen City. Housing First will give people who have experienced repeat homelessness the support to maintain a stable home and help to rebuild their lives. Housing First will assist service users to access appropriate housing, sustain their tenancies, and contribute to preventing future homelessness by addressing both housing and social support needs. Lead Practitioners will provide flexible, intensive and responsive support to a small caseload of people aged 16 years and above, to meet individual needs.

Job Purposes & Core Details


  1. work to the service and organisation’s aims and values and promote the citizenship of the people we support.
  2. ensure the delivery of a consistent high quality of service to people who use Turning Point Scotland’s services and in so doing contribute to the provision of the highest possible quality of social care support which meets the service specification.
  3. work with the Service Manager to lead, direct and manage the day to day operations within the service and provide line management support to the staff team.
  4. operate at an advanced level of social care practice, which includes taking a higher level of responsibility for service delivery and development, staff management, and a leadership role.
  5. work to the company’s values – Because People Matter
  6. undertake CPD (continuous professional development), including management and leadership training and use appraisals and supervision fully.
  7. keep your registration and membership to relevant professional bodies up to date and valid.
  8. undertake any outstanding require qualification for registration, or if not working in a registered service qualify at SVQ Level 4 Health and Social Care or SVQ3 with relevant additional units at SCQF level 7 relating to supervision and management. 
  9. undertake any other duties or responsibilities as may be deemed appropriate to the post by the Service Manage or Operations Manager.

Main duties and responsibilities

Support to people who use services – To:

  • ensure the provision of support and assistance in accordance with their support plans and the service aims.
  • work in line with and promoting the SSSC Codes of Practice and the relevant Care Standards.
  • be responsible for both directly undertaking initial and on-going assessments of people we support and of overseeing team members to do so.
  • manage staff to advise people we support in accordance with the service aims.
  • deliver or oversee key work for a person or people who have complex or multiple needs.
  • maintain professional confidentiality and boundaries at all times both with people being supported and and with the team.
  • support and assist people who we support in crisis situations, and/or manage a physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
  • travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
  • have an good understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.
  • promote peer work and the value of lived experience through providing support to peer support workers, TPS connects and volunteers.

 Planning, policies and record keeping – To:

  • devise, review and update support plans, record events and observations and keep appropriate records as required in the service both directly and managing staff to do so.
  • ensure that a good standard of paperwork is prepared for service user reviews and attend reviews as appropriate.
  • plan and co-ordinate elements of support in accordance with the support plan.
  • prepare and implement risk management plans, and follow and update risk assessments, ensuring they are up to date.
  • work with data in line with the data protection act and support staff to do likewise.
  • work and comply with standard operation (finance, operational, health and safety and human resources) and service procedures including service user finances both as an individual and a manager.
  • audit and cross check service user finance when appropriate.
  • ensure that staff expenses and service costs are kept to a minimum.
  • review and audit to ensure team members are keeping records and plans as required.
  • arrange for rota/supports when required.

 Interactions with other people – To:

  • manage and supervise teams on a day to day basis providing guidance, instruction and direction.
  • manage and supervise other staff administering or prompting medication, if required,  and ensure that medication protocols are adhered to.
  • manage staff and volunteers/those on placement to comply with the SSSC Codes of Practice.
  • provide informal and formal support, feedback, induction, engagement period reviews, supervision and appraisal to staff.
  • undertake formal absence management processes and return to work meetings with employees with the support and guidance of your line manager.
  • undertake fact finding processes and performance management plans with employees with the support and guidance of your line manager. 
  • promote a collegiate approach, team working well within the context of a diverse team.
  • manage and resolve conflict promptly and raise or report issues appropriately using the correct internal processes and encourage team members to do likewise.
  • communicate with people we support families’ and provide guidance to team members around this.
  • liaise with workers from other agencies and provide guidance to team members around this.
  • manage others to comply with, and the service to meet with, the relevant legislation and National Care Standards.
  • support others to ensure they comply with SSSC Codes of Practice.
  • liaise with landlords and similar others on behalf of people we support if required and provide guidance to team members around this. 
  • be aware of health and safety and make a management contribution to keeping the work environment, colleagues, community, people who use services and yourself safe.  This includes health and safety audits in line with policy.

Leadership – To:

  • provide leadership to staff to support people we support in accordance with their support plan, the principals of citizenship and to maintain records correctly.
  • assist the service manager to prepare information and the service for inspections/audits or similar to contribute to these processes.
  • provide on-the-job training and/or coaching to new staff.
  • lead on a specific part of the service such as group work or health and safety.
  • provide leadership and positive role modelling to continuously seek service development, reflect on practice and identify improvements. 
  • contribute to Turning Point Scotland as an organisation through attendance at specialist forums, delivering training or similar.
  • keep abreast of the sector ‘big picture’, operational environment and changes.
  • appropriately challenge oppressive or potentially abusive behaviours or practices.
  • undertake positive change management. 

Miscellaneous – applies only in certain services 

  • to undertake sleepovers, overnight and weekends working and occasionally participate in people who we support holiday’s as required.
  • to ensure the service\location’s stock or goods are in place and replenish/order as required.
  • to undertake training that may be technical or specialised that will benefit the service.
  • to provide technical testing services (BBV/swab and similar) and/or to train others in emergency, risk reduction action and medications.
  • to be responsible for the dispensing of medication, in particular, when supervising dispensing. 
  • to be the most senior graded worker in charge of the service for most of the time when at work.
  • to perform lone working for significant lengths of my work time undertaking tasks that require a high level of independence and initiative.
  • to provide reports, witness testimony, recommendations for criminal justice or social work decisions/situations.
  • to have a good understanding of welfare in relation to how it will impact on your service user group.

  • Has completed a PDA or relevant top up units (or other supervisory qualification recognised by the SSSC for registration purposes).


  • Has completed a qualification in Social Service and Health Care at least to level 7 (SCQF) or HNC in Health and Social Care (or other speciality recognised by the SSSC for registration purposes) and if not already registered, to register with the SSSC within the timescale required, where relevant.
  • A willingness to complete PDA or relevant top up units (or other supervisory qualification recognised by the SSSC for registration purposes).
  • Ability to use your initiative within policy and procedure.


  • Has substantial direct experience of working with people who have barriers to social inclusion and supporting them to become more socially integrated.  This includes working with people whose behaviours can challenge services.
  • Has taken a lead role within a team on a professional social care project or activity such as group work, training delivery, working groups, or health and safety.
  • Has experience of working and leading in an environment where the SSSC Codes of Practice for Social Care Workers, or an equivalent body code, is adhered to.
  • Has strong experience in risk assessment.
  • Has strong experience in working with organisational policies, recording systems and support planning including using IT to provide a consistent approach to create and present records, data and other information that is accurate and timely.
  • Ability to select the best course of action based on available information; and accept personal responsibility for the outcome. 


  • Must be able to demonstrate a strong commitment to the values that underpin social care focussing on inclusion, person centred approaches and citizenship.  This includes involving people using services in matters affecting their lives.
  • Must be able to demonstrate an understanding of the need to maintain professional boundaries between social care workers and people who use services and between managers and the people they line manage.
  • Must have a strong and positive leadership approach including being respectful towards all parties, addressing issues positively and teh ability to implement change in a constructive manner.

 Other skills and knowledge

  • Be able to demonstrate a clear understanding of and the skills to operate as a manager to the SSSC Code of Practice for Social Care Workers and in-line with Care Standards.
  • Must be able to demonstrate excellent interpersonal skills and communicate well with service users, teams and colleagues at all levels in the organisation including the ability to speak confidently and concisely, and listen and ask questions.
  • Be able to demonstrate and accomplished level of skill used when directly supporting people.
  • Must be willing to develop own skills through reflective practice, active learning, personal and professional development, supervision and feedback.
  • Excellent knowledge of relevant safeguarding and adult or child protection.
  • Strong organisational skills including being able to prioritise activities and allocate appropriate time.
  • Resilience and an ability to ask for help.



  • Experience of developing others through informal and formal processes including supervision.

Other skills and knowledge 

  • Report writing skills.

Applications close August 6th 2021

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