Customer Service Manager

langstane housing association
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Customer Service Manager

Permanent position
£42,120 – £47,322 + employer pension contribution (pending job evaluation)
35 hours per week

Langstane Housing Association is a key provider of social housing in the North-East of Scotland with over 2,800 homes across Aberdeen City, Aberdeenshire and Moray. Our priority is ensuring our tenants live in good quality, safe homes.

This is an exciting time for us as we are restructuring to shape our future and deliver our strategic ambitions. This involves investment in ICT, our staffing structure and our company culture. Are you willing to take on a challenge and join us?

What is the role?

We require a Customer Service Manager who will lead by example, will create an environment of continuous improvement and develop a culture of ownership and responsibility.  The Customer Service Manager will play a critical role in shaping the customer service team to deliver an excellent customer focussed service.

You will have had experience of working within a fast paced and complex customer service environment, of managing and leading a successful team and be able to demonstrate achievement of high levels of customer satisfaction.

The post involves working collaboratively with Senior Management and Middle management teams to create, develop and deliver a customer first approach in alignment with the strategic objectives and priorities of Langstane’s Business Plan. You should be enthusiastic, motivated and have excellent communication skills.

Who are you?

What is it in a candidate that really matters to us? It matters that you have a positive mindset, are great at what you do and that you put in the hard work. Obviously, as we have a passion for making a difference to people’s lives, it matters you care as much as we do.

So, if you meet the criteria specified, want a job where no two days are the same, can influence positive change and like to be part of a progressive organisation that cares, we’d love to hear from you. Langstane offers a competitive salary and a wide range of benefits including 37 days annual leave (including public holidays) and a flexi-time system. We are currently implementing agile working practices.


Applications can be downloaded and completed electronically on our website – Alternatively, please contact the recruitment line on 01224 423178 or e-mail for an application pack.

Closing date for applications is Friday 6th August 2021 and interviews will be held on the 26th August 2021. No agencies.

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