Purposes of the job:

• To create a stylish and pleasing retail environment to generate funds to support the work of the charity Home-Start Aberdeen.

Main Responsibilities:

• Arranging and labelling goods in the display shelves
• Assisting customers in finding the products they’re looking for
• Processing customer payments at the checkout point/till
• Accepting and sorting donated goods
• Preparing donated goods for sale
• Addressing customer complaints and inquiries
• Cleaning and rearranging the store
• Collaborating with other team members to keep the sales floor area clean and organised at all times
• Support and train shop volunteers to deliver an excellent level of customer service
• Embed Home-Start policies and procedures in practice at all times

General:

• Contributing to the effective day to day operation of the scheme in accordance with the Home-Start Memorandum & Articles of Association, Home-Start Standards & Methods of Practice, Home-Start Agreement and Quality Assurance Standards
• Maintaining equality of opportunity, fairness and diversity in all areas of work
• Implementing good safeguarding practice and working within the context of Home-Start Aberdeen’s Child Protection Policies and Procedures, and GIRFEC principles and values
• Networking appropriately within the community
• Adhering to Home-Start Aberdeen’s policies and practice and demonstrating the values of the organisation at all times:
  •        The Child at the Centre
  •        Inclusive
  •        Responsive
  •        Respect
  •        Partnership
  •        Openness
  •        Quality
• Work as a member of a team
• Work in a flexible manner
• Undertake appropriate training
• Work to targets set in supervision
• Undertake occasional evening and weekend work

This job description reflects the major tasks to be carried out by the post holder and identifies the level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing scheme needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder.